800.822.4342 | 6404 International Parkway, Suite 2250-A | Plano, TX 75093

Member FAQ

General Questions
Membership
Membership Directory
Username & Password Assistance

General Questions

Q: How can I locate another AFA Member?
A: You can locate other members of AFA by clicking on "Find A Member" in the member portal menu. To search for a member, type in the company name or name of the primary contact into the "Search For" field and click "Search". 

Q: How can I join a Committee or Chapter?
A: You may join a Committee or Chapter by clicking on "Join" next to any chapter name in the "Committees and Chapters" section of your member portal. 

Q: I have a question that's not on the list. Who can I contact?
A: Please send your inquiries to Member Services at memberservices@americanfenceassociation.com.

Membership


Q: How do I update my profile?
A: To update your profile, click on "Personal Profile" in the member portal menu. Review your information, make changes as necessary, and click on the "Save Changes" button to update your profile. 
Please note: All "required" fields must be filled out prior to updating your profile otherwise changes will not be saved.

Q: How do I change the billing contact for our company?
A: To update or change the billing contact, click on "Billing Information" in the member portal menu. Review information and make changes as necessary, then click on the "Save Changes" button to update the profile.

Q: How do I add new employees to the company's membership?
A: To add new employees to your company's existing membership, click on "Employees" in the member portal menu. There are two types of employees you can add. Each has different levels of permission within the member portal:
    Affiliate: Can add, manage, and delete employee's profiles within the company when logged in
    Rep: Can only manage their own profile, and cannot see other's information when logged in

Q: How do I delete or change an employees profile?
A: If you are the Primary contact for the Organization, you can manage employee profiles under "Employees" in the member portal menu. Select the individual you wish to change or delete from the "Review/Modify a Contact" dropdown menu. Once their profile loads, make changes as necessary and select "Save Changes" to update their profile or select "Delete Contact" and "Save Changes" to delete the contact.

Q: How can I renew my membership online?
A: if you are the Primary Contact for your company, you can renew your company's membership with American Fence Association by selecting "Membership Renewal" in the member portal menu. To pay for membership dues by credit card, select "Register & Pay Online". To pay for membership dues with a check, please select "Register & Bill Me" and an invoice will be emailed to the Billing Contact on file. Please send a copy of the invoice with a check to the American Fence Association offices to complete payment.

Membership Directory 

Q: Where can I update the information for my company's listing in the online directory?
A: To update your company's directory listing information, go to "Company Profile" in the member portal menu. Update all information as necessary, and select "Save Changes". 

Q: I want to add my branch locations/offices to my company's listing in the directory. 
A: To add additional listings for branch locations and offices, go to "Company Profile" in the member portal menu. Then, scroll down to the bottom of the page and click on the "Add Location" button. A popup window will appear to add information for the additional location. If the popup window does not appear, please check your popup window settings in your browser and try again.
Please note: The "Location Name" will be the title of the location that appears in the online directory. 

Q: I need to change the categories I've selected for my company's listing in online directory. 
A: To manage and change directory categories, go to "My Directory Listing" in the member portal menu. Review all available categories in the "Directory Categories" menu box and make your selections using the "CTRL" key on the keyboard. Each company can select up to 15 directory categories. 

Q: How can I add a description, photo, or logo to my company's online directory listing?
A: A photo or logo can be uploaded and displayed on the company's online directory listing by clicking on "Company Profile" and selecting the "Add Photo/Logo" button. Uploaded files must meet the following requirements:
  • Photos must be saved as a .jpg file format
  • Photos must be 72dpi and in RGB color profile
  • The filename must be short in length, have no spaces, and contain numbers and/or letters only
  • The file can be no larger than 2mb

Q: I don't want my email or phone number displayed in the online directory. How do I remove it?
A: Visibility of all information displayed in the online directory can be managed by clicking on "My Directory Listing" in the member portal menu. Under "Directory Display Options", unselect the items you do not wish to appear for your personal listing in the "Affiliate and Representative Information" area.

Username & Password Assistance

Q: I do not know my username and password.
A: If you are a current member of AFA you can retrieve your username and a temporary password via email by clicking here and entering the email address that was used to create your account. Your username and password can also be changed under "My Profile" in the member portal once logged in.

Q: I received an email containing my username and a temporary password, what's next?
A: Please proceed to the login page here and type in your username and temporary password. 

Q: I am having trouble accessing my account with the username and temporary password that was sent to me.
A: We recommend that you type the username and password that was provided via email. If you copy and paste the selection into the username and password fields, sometimes you are copying and pasting an extra "space" which the system will not recognize. 

Q: I pressed the "Retrieve Username and Password" button more than once, will I get more than one email?
A: You can retrieve your username and a temporary password as many times as you wish but the system will send you additional emails. Note that the most recent email you've received will contain the temporary password that will allow you to access your account.